CONTENTS RESTORATION

---

In emergency situations like storm damage , it is critical to address both the structure and the belongings that fill it. These belongings are referred to as 

'contents." Every effort is made to keep as many of your possessions onsite in times of emergency. However, sometimes this is not feasible and your belongings will need to be removed from your premises for processing during the contents restoration.

 In the event your contents need to be processed away from your home, we will send trained contents personnel to your property in Cleveland, Akron, Massillon or any surrounding area to pack your belongings for transport to our heated, environmentally-controlled facility for processing. This stage is called a "pack out."

During the "pack out" we create a general inventory of items removed, including a list of all your freestanding contents, a list of boxes, a general description of the contents and a photo of the contents inside each box.

When the contents are received into our facility, they are then unpacked, assessed, photographed in more detail, listed, cleaned or restored as applicable and repacked for storage. We often retain items in storage until the rebuild process is completed or until such time as you are ready to receive your contents back.

When your belongings are involved in an insurance claim, a significant amount of your time and effort is always required. Your patience and participation in this process is greatly appreciated.